All your questions answered

Please find below all the questions and answers you may want to ask us. If you can’t find it here please Contact Us and we will do our best to help you out.

Classes

Q Where can I find out information about your creative classes?

A You can find out all about these including descriptions, materials, outcomes and cost on our Creative Classes page. We update this with any new classes we have coming up.

Q Do you run classes for kids?

A No, we don’t. Our classes are for students 15 years and up.

Q Why don’t you run classes for kids?

A We like to create a relaxing and inviting space for adults to catch up with friends, meet new people and have some “me” time and we believe this is more achievable in adult company.

Q What happens if I can’t make it to my class?

A You are welcome to transfer your ticket to another date or participant. Just let us know and we will sort it out for you.

Q I have a gift voucher and want to use it for a class but it won’t work on the website?

A Please contact us on ( 02) 65 84 5443 and we will book you in manually using your gift voucher.

Earring Subscription

Q How do i cancel my subscription?

A It’s an easy processes. Simply log into your account on the website, click on your subscriptions and cancel there. Due to privacy issues we are unable to do this for you.

Q When do my earrings get sent each month?

A Your earrings will be sent on the date you subscribed each month.

Q How can I change my address for my subscription or my bank card?

A We know it’s a pain but you will need to unsubscribe and re subscribe using your new details.

Shipping

Q When will my products be shipped?

A You will be emailed a fulfilment email once we have your purchase ready to send and we try to get your goodies out to you within 2 days.

Q How will my products be sent?

A We use Australia post for our parcels.

Q What happens if I don’t receive my things?

A Please let us know and we will sort it out.